Report mice in an apartment to the Department of Housing Preservation and Development.

Mice in a public area

Report mice in a public area to the Department of Housing Preservation and Development.

Rats inside a residential property

Report rats inside a residential property to the NYC Health Department.

Outdoors

You can report rodent conditions in outdoor areas of a residential property, including yards and alleys, to the NYC Health Department.

Report rats or mice outside a residence.

Report rats or mice on a sidewalk or street.

Street Trees

Report rats or mice in a street tree bed.

Report rats or mice in a food establishment.

Report rats or mice at a street food vendor.

To report rats, mice, or droppings in food itself, go to the Food Safety Complaint page.

• Agency: New York State Department of Agriculture and Markets
• Phone Number: (718) 722-2876
• Business Hours: Monday - Friday: 9 AM - 5 PM

• Agency: Metropolitan Transportation Authority
• Division: Metropolitan Transportation Authority Customer Service
• Phone Number: 511
• Business Hours: Daily: 6 AM - 10 PM
• Staff is available through the automated phone system during business hours. Call volume is often high. If you don't get through, call back later.

New Jersey Transit

Online

Report rats or mice at a NJ Transit location.

By Phone

• Agency: New Jersey Transit
• Division: New Jersey Transit Information Center
• Phone Number: (973) 275-5555
• Business Hours: 24 hours, 7 days a week

Port Authority Bus or PATH Train

Online

Report rats or mice at a Port Authority location.

By Phone

• Agency: Port Authority of NY and NJ
• Division: Port Authority Feedback Hotline
• Phone Number: (212) 435-3008
• Business Hours: 24 hours, 7 days a week
• Leave a message with your contact information.

• Agency: Department of Education
• Division: Division of School Facilities
• Phone Number: (718) 233-8515
• Business Hours: 24 hours, 7 days a week
• Agents are available during business hours and on public school holidays.

Report a vacant building with rats or mice.

Dirty Vacant Lot

You can report a rodent condition on a vacant lot without any building or a building foundation, such as a concrete floor.

Owners of vacant lots are required to keep them clean and free of trash and debris.

You can report excessive trash and debris in a vacant lot that is attracting or may attract rats or mice to the Department of Sanitation (DSNY).

What You Need

Your report should describe:

• The contents of the lot
• If the lot is fenced or not

Report a dirty vacant lot with rats, mice, or conditions that may attract them.

What Happens Next

The Department of Sanitation (DSNY) will inspect the lot. If the lot needs cleaning, DSNY will research the ownership of the property.

Then the NYC Health Department will give the owner a deadline to clean it. If the owner fails to meet the deadline, DSNY may clean the lot and charge the owner.

Vacant Lot Without Trash or Debris

You can report rats or mice in vacant lots that don’t contain trash or debris to the NYC Health Department.

Report a vacant lot with rats or mice.

Report rats or mice on non-residential property.