You can report a problem with a scale used by an airline or airline safety.

You can report a scale used by an airline that is inaccurate or broken. You can also report scales with a missing or expired inspection seal.

What Happens Next

If you don't include your address or email with your Service Request, you won't receive follow up. The Department of Consumer and Worker Protection (DCWP) will consider your complaint a tip.

If you include your address, DCWP will mail you a complaint form. You must complete and return it to DCWP. If you provide your email address, you'll get the form by email instead. Check your spam folder if you don't see it in your inbox.

You can report an airline safety problem.


Report an airline safety problem.

By Mail

Federal Aviation Administration Office of Audit and Evaluation
800 Independence Avenue
S.W. Washington, D.C. 20591
Attn: AAE-300, Room 911

By Phone

  • Agency: Federal Aviation Administration
  • Phone Number: (800) 255-1111
  • Business Hours: Monday - Friday: 8 AM - 4 PM
  • Staff is available through the automated phone system during business hours.

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