You can file a complaint about residential rental agencies in the City that do not post the "Notice about Tenant Screening Reports" sign required by law. 

The sign must include: 

  • If the agency uses tenant screening reports to make rental decisions 
  • Which tenant screening reporting company the agency uses 
  • The agency's duty to tell you if they do not lease or rent to you based on your tenant screening report 
  • Your right to dispute the information on your tenant screening report directly with the tenant screening reporting company 
  • How you can get a free copy of your tenant screening report and your credit report

Other complaint types include:

  • False or misleading advertising
  • Fees or surcharges not disclosed
  • Overcharge

What Happens Next

If you don't include your address or email with your Service Request, you won't receive follow up. The Department of Consumer and Worker Protection (DCWP) will consider your complaint a tip.

If you include your address, DCWP will mail you a complaint form. You must complete and return it to DCWP. If you provide your email address, you'll get the form by email instead. Check your spam folder if you don't see it in your inbox.

The Department of Consumer and Worker Protection (DCWP) does not accept reports of rude employees. Report this type of complaint to the business.

For reports of discrimination, go to the Discrimination page.

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