You can report a ticket seller that:
- Is unlicensed
- Uses aggressive sales tactics
- Does not disclose fees or surcharges
- Refuses a refund, exchange, or return
- Misrepresents a seat’s location or quality
- Does not display a DCWP license and complaint sign
You can file a complaint about someone selling tickets:
- In a public space in the City
- Online for events in the City
If the ticket seller is licensed, please include their Department of Consumer and Worker Protection (DCWP) license number. Include any information about the company whose tickets are being sold.
If you bought a ticket, please provide any information you have about it.
What Happens Next
If you don't include your address or email with your Service Request, you won't receive follow up. The Department of Consumer and Worker Protection (DCWP) will consider your complaint a tip.
If you include your address, DCWP will mail you a complaint form. You must complete and return it to DCWP. If you provide your email address, you'll get the form by email instead. Check your spam folder if you don't see it in your inbox.
