You can file a complaint about businesses in New York City that buy or sell used items except for books and pianos.
Some complaint types include:
- Overcharge
- Prices not posted
- Receipt or pawn ticket incorrect or not given
- Receipts that don’t state the item is used
- Damaged or defective items
- Refusing an exchange, return, or refund
- Required signs not posted (complaint, contact information, credit card limit)
What Happens Next
If you don't include your address or email with your Service Request, you won't receive follow up. The Department of Consumer and Worker Protection (DCWP) will consider your complaint a tip.
If you include your address, DCWP will mail you a complaint form. You must complete and return it to DCWP. If you provide your email address, you'll get the form by email instead. Check your spam folder if you don't see it in your inbox.
