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You can file a complaint about people who offer tax preparation services in New York City.

Tax preparers must:

  • Post required signage, including Identification and Qualification sign, Fee Schedule (how they compute fees), Disclosures, and Consumer Bill of Rights sign
  • Give you a written fee statement itemizing all charges for services they plan to provide and get your signature on this statement before proceeding with services
  • Give you the Consumer Bill of Rights Regarding Tax Preparers before beginning any discussions about tax preparation services
  • Sign every tax return
  • Give you a copy of your tax return
  • Give you an itemized receipt
  • Return all personal papers to you
  • Tell you if they will represent you if you get audited by the government

Tax preparers cannot:

  • Reveal any details of the return to any unauthorized person
  • Alter a tax return after you signed it

What Happens Next

If you don't include your address or email with your service request, you won't receive follow up. The Department of Consumer and Worker Protection (DCWP) will consider your complaint a tip.

If you include your address, DCWP will mail you a complaint form. You must complete and return it to DCWP. If you provide your email address, you'll get the form by email instead. Check your spam folder if you don't see it in your inbox.

By law, tax preparers must give you a copy of the Consumer Bill of Rights Regarding Tax Preparers before beginning any discussions about tax preparation services. The Consumer Bill of Rights Regarding Tax Preparers explains your rights when you hire a tax preparer.

Online

Get the Consumer Bill of Rights Regarding Tax Preparers.

By Mail

Call 311 or 212-NEW-YORK (212-639-9675) to request a copy.

If you use a paid preparer, beware of Refund Anticipation and Advance Loans (RAL) and Refund Anticipation Checks (RAC).

Refund Anticipation or Advance Loan (RAL)

A Refund Anticipation or Advance Loan (RAL) is a short-term loan. The loan amount is a portion of your estimated tax refund. The loan term is usually less than one month — the anticipated time for the tax preparer to receive your full refund. The tax preparer will deduct the loan amount (your loan payment) and any interest or fees from your full refund, then give you any remaining money. It is not an "instant refund."

It’s illegal for a tax preparer to disguise an RAL as an: 

  • Instant refund
  • Rapid refund 
  • Express refund
  • Fast cash
  • PreFund
  • Any other similar term that hides the fact that an RAL is a loan

Taking out a RAL is optional. Tax preparers cannot require you to take out a RAL.

Refund Anticipation Check (RAC)

A Refund Anticipation Check (RAC), or Refund Transfer, is a deferred payment product that lets you delay payment of tax preparation fees. Money will be taken out of your refund to pay the fees you owe.

If you use the RAC or Refund Transfer payment option, typically the tax preparer will set up a temporary bank account in your name into which your refund will be directly deposited. The tax preparer deducts tax preparation fees and any extra fees for using a RAC or Refund Transfer from your refund, then gives the remaining money to you. If your refund does not cover all of the tax preparation fees, some preparers may use a third-party debt collection business to collect any remaining balance.

The Department of Consumer and Worker Protection (DCWP) does not accept reports of rude employees. Report this type of complaint to the business.

For reports of discrimination, go to the Discrimination page.

The New York City Department of Consumer and Worker Protection (DCWP) can help you with complaints about businesses in New York City. For complaints about businesses elsewhere, contact the local consumer affairs office or the State Attorney General.

Online

Learn how to file a complaint about a business outside of NYC.

By Phone

  • Agency: Nassau County Consumer Affairs
  • Phone Number: (516) 571-2600
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: Suffolk County Consumer Affairs
  • Phone Number: (631) 853-4600
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: Westchester County Department of Consumer Protection
  • Phone Number: (914) 995-2155
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: New Jersey Division of Consumer Affairs
  • Phone Number: (973) 504-6200
  • Business Hours: Monday - Friday: 9 AM - 5 PM

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