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Tax Preparation Services Complaint

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You can file a complaint about people who offer tax preparation services in New York City.

Tax preparers must:

  • Post required signage, including Identification and Qualification sign, Fee Schedule (how they compute fees), Disclosures, and Consumer Bill of Rights sign
  • Give you the Consumer Bill of Rights Regarding Tax Preparers before beginning any discussions about tax preparation services
  • Sign every tax return
  • Give you a copy of your tax return
  • Give you an itemized receipt
  • Return all personal papers to you
  • Tell you if they will represent you if you get audited by the government

Tax preparers cannot:

  • Reveal any details of the return to any unauthorized person
  • Alter a tax return after you signed it

What Happens Next

If you don't include your address or email with your service request, you won't receive follow up. The Department of Consumer and Worker Protection (DCWP) will consider your complaint a tip.

If you include your address, DCWP will mail you a complaint form. You must complete and return it to DCWP. If you provide your email address, you'll get the form by email instead. Check your spam folder if you don't see it in your inbox.

The Department of Consumer and Worker Protection (DCWP) does not accept reports of rude employees. Report this type of complaint to the business.

For reports of discrimination, go to the Discrimination page.

The New York City Department of Consumer and Worker Protection (DCWP) can help you with complaints about businesses in New York City. For complaints about businesses elsewhere, contact the local consumer affairs office or the State Attorney General.

Online

Learn how to file a complaint about a business outside of NYC.

By Phone

  • Agency: Nassau County Consumer Affairs
  • Phone Number: (516) 571-2600
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: Suffolk County Consumer Affairs
  • Phone Number: (631) 853-4600
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: Westchester County Department of Consumer Protection
  • Phone Number: (914) 995-2155
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: New Jersey Division of Consumer Affairs
  • Phone Number: (973) 504-6200
  • Business Hours: Monday - Friday: 9 AM - 5 PM

DCWP has entered into a settlement agreement with Rocket Tax. 

Eligibility

You may be eligible for compensation if you were a customer at Rocket Tax between December 1, 2023 and May 1, 2025, and Rocket Tax failed to disclose their fees to you.

DCWP will pay compensation until no money remains in the Settlement Fund or the submission deadline, whichever comes first. The deadline to submit a claim is October 29, 2026.

File a claim.

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