You can file a complaint about home heating oil businesses in New York City.
Complaints can include:
- Illegal credit terms
- Improper contracts and contract disputes
- Improper receipts
- Incomplete oil delivery
- Missing or expired Department of Consumer and Worker Protection (DCWP) seal
Home heating oil dealers that serve New York City residents cannot impose credit terms more strict than those in effect during the 1978-79 heating season, unless the dealer can show that their supplier or creditor has imposed similar restrictions.
DCWP inspects home heating oil delivery trucks to confirm the accuracy of the truck's meters and air eliminator devices to ensure that consumers are not charged for oil they did not receive. After an inspection, DCWP places an official seal on the meter and a sticker on the back of the truck to indicate it passed inspection.
What Happens Next
If you don't include your address or email with your Service Request, you won't receive follow up. The Department of Consumer and Worker Protection (DCWP) will consider your complaint a tip.
If you include your address, DCWP will mail you a complaint form. You must complete and return it to DCWP. If you provide your email address, you'll get the form by email instead. Check your spam folder if you don't see it in your inbox.
