Need something else?

You can file a complaint about purchases at gas stations in New York City.

Complaints include:

  • Water in gasoline
  • Differences between the stated price per gallon versus the actual price charged per gallon
  • Mislabeling of unleaded gasoline

The Department of Consumer and Worker Protection (DCWP) does not set prices at the pump and will not accept complaints about increases in gas prices.

What Happens Next

If you don't include your address or email with your Service Request, you won't receive follow up. The Department of Consumer and Worker Protection (DCWP) will consider your complaint a tip.

If you include your address, DCWP will mail you a complaint form. You must complete and return it to DCWP. If you provide your email address, you'll get the form by email instead. Check your spam folder if you don't see it in your inbox.

If you have questions or complaints about New York City gas stations charging more per gallon for payment by credit card, contact the New York State Attorney General.

  • Agency: New York State Attorney General
  • Division: Consumer Protection Unit
  • Phone Number: (212) 416-8300
  • Business Hours: Monday - Friday: 9 AM - 5 PM

The Department of Consumer and Worker Protection (DCWP) does not accept reports of rude employees. Report this type of complaint to the business.

For reports of discrimination, go to the Discrimination page.

The New York City Department of Consumer and Worker Protection (DCWP) can help you with complaints about businesses in New York City. For complaints about businesses elsewhere, contact the local consumer affairs office or the State Attorney General.

Online

Learn how to file a complaint about a business outside of NYC.

By Phone

  • Agency: Nassau County Consumer Affairs
  • Phone Number: (516) 571-2600
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: Suffolk County Consumer Affairs
  • Phone Number: (631) 853-4600
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: Westchester County Department of Consumer Protection
  • Phone Number: (914) 995-2155
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: New Jersey Division of Consumer Affairs
  • Phone Number: (973) 504-6200
  • Business Hours: Monday - Friday: 9 AM - 5 PM

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