You can file a complaint about a dry cleaner in New York City that:
- Damages your clothing
- Refuses to give you a refund
- Overcharges
- Charges different prices for men and women for the same service.
The Department of Consumer and Worker Protection (DCWP) can also direct you to the proper authorities if a dry cleaner closes down without returning your clothing. The City does not license dry cleaners and cannot force closed dry cleaner businesses to return your clothing.
What Happens Next
If you don't include your address or email with your Service Request, you won't receive follow up. The Department of Consumer and Worker Protection (DCWP) will consider your complaint a tip.
If you include your address, DCWP will mail you a complaint form. You must complete and return it to DCWP. If you provide your email address, you'll get the form by email instead. Check your spam folder if you don't see it in your inbox.
