Car rental agencies must:
- Honor all reservations within one half hour after the reserved time at the reserved price, unless the agency told you that the reservation is not guaranteed.
- Post a sign with the Consumer Protection Law Rule regarding reservations that includes information about how to file a complaint.
- Give you a car that seats as many passengers and meets your needs, if the reserved car is unavailable.
You can file a complaint about a contract dispute with a car rental agency in New York City.
What Happens Next
If you don't include your address or email with your Service Request, you won't receive follow up. The Department of Consumer and Worker Protection (DCWP) will consider your complaint a tip.
If you include your address, DCWP will mail you a complaint form. You must complete and return it to DCWP. If you provide your email address, you'll get the form by email instead. Check your spam folder if you don't see it in your inbox.
