You can file a complaint about a booting business in New York City.

Booting businesses place wheel locks, also known as boots, on illegally parked motor vehicles to prevent them from being moved until a charge is paid. Businesses must have a Booting Company License to operate in the City.

Booting companies may not charge you more than $25 to remove the wheel lock from a vehicle that has been booted on a private parking lot. If a booted vehicle is towed from a private parking lot, the owner of the vehicle cannot be charged extra for the towing. 

There is no maximum rate for booting on a private street, but those fees must be on file with the City. Rates must be posted on clearly visible signs at all entrances leading to the public street.  

Once you have paid to remove the wheel lock from your vehicle, the company must remove it within 30 minutes.

You can pay booting charges in person by credit card at the location where the vehicle was booted.

What Happens Next

If you don't include your address or email with your Service Request, you won't receive follow up. The Department of Consumer and Worker Protection (DCWP) will consider your complaint a tip.

If you include your address, DCWP will mail you a complaint form. You must complete and return it to DCWP. If you provide your email address, you'll get the form by email instead. Check your spam folder if you don't see it in your inbox.

The Department of Consumer and Worker Protection (DCWP) does not accept reports of rude employees. Report this type of complaint to the business.

For reports of discrimination, go to the Discrimination page.

The New York City Department of Consumer and Worker Protection (DCWP) can help you with complaints about businesses in New York City. For complaints about businesses elsewhere, contact the local consumer affairs office or the State Attorney General.

Online

Learn how to file a complaint about a business outside of NYC.

By Phone

  • Agency: Nassau County Consumer Affairs
  • Phone Number: (516) 571-2600
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: Suffolk County Consumer Affairs
  • Phone Number: (631) 853-4600
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: Westchester County Department of Consumer Protection
  • Phone Number: (914) 995-2155
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: New Jersey Division of Consumer Affairs
  • Phone Number: (973) 504-6200
  • Business Hours: Monday - Friday: 9 AM - 5 PM

You may be entitled to a refund if your vehicle was booted at certain parking lots in Brooklyn and Queens by one of these companies:

  • B & M Electronic Diagnostic Repair Service Inc.
  • NY Booting LLC

If you were booted and charged more than $25, you were charged an incorrect amount and may be entitled to a refund.

You can file a Settlement Fund Claim Form to claim a refund.

Eligibility

You can file a Settlement Fund Claim Form to DCWP only if:

   1) One of the companies listed above booted your car at one of these parking lots: 

  • Blink Fitness/City MD: 130-20 Farmers Boulevard, Queens, NY 11424 (Note: Blink Fitness/City MD are not involved in this DCWP settlement)
  • CVS: 212-20 Northern Boulevard, Bayside, NY 11361
  • Dayton Shopping Center: 85-15 Rockaway Beach Boulevard through 88-37 Rockaway Beach Boulevard, Far Rockaway, NY 11694
  • Dunkin' Donuts/Carvel/Burger City: 56-02, 56-12, 56-20 Metropolitan Avenue, Ridgewood, NY 11385
  • Food Bazaar: 11110 Flatlands Avenue, Brooklyn, NY 11207
  • New Age Market: 160-06 Northern Boulevard, Queens, NY 11358
  • Walgreens: 193-01 Northern Boulevard, Queens, NY 11358

and

   2) You paid more than $25 to remove a boot from your car.

File a Claim

More information, including the claim form and instructions, is available on the DCWP website.

Learn about filing a claim for a booting fee refund.

  Was this information helpful?   Yes    No