Exchange, Refund, or Return Complaint

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You can file a complaint about a business in New York City that: 

  • Refuse exchanges, refunds, or returns 
  • Fail to post a sign with their exchange, refund, or return policy 

A business must post its refund policy at each register, point of sale, or at each entrance.

Businesses must give refunds on unused, undamaged goods within 30 days of purchase if they fail to post a refund policy.

Report a exchange, refund, or return problem with a:

What Happens Next

If you don't include your address or email with your Service Request, you won't receive follow up. The Department of Consumer and Worker Protection (DCWP) will consider your complaint a tip.

If you include your address, DCWP will mail you a complaint form. You must complete and return it to DCWP. If you provide your email address, you'll get the form by email instead. Check your spam folder if you don't see it in your inbox.

You can make a complaint about auto repair shops that refuse to make exchanges, refunds, or returns.

  • Agency: New York State Department of Motor Vehicles
  • Division: Vehicle Safety Licensing Complaints
  • Phone Number: (518) 474-8943
  • Business Hours: Monday - Friday: 8:15 AM - 4:15 PM
  • Staff is available through the automated phone system during business hours. Automated assistance is also available in Spanish. Call volume is often high. If you don't get through, call back later.

The Department of Consumer and Worker Protection (DCWP) does not accept reports of rude employees. Report this type of complaint to the business.

For reports of discrimination, go to the Discrimination page.

The New York City Department of Consumer and Worker Protection (DCWP) can help you with complaints about businesses in New York City. For complaints about businesses elsewhere, contact the local consumer affairs office or the State Attorney General.

Online

Learn how to file a complaint about a business outside of NYC.

By Phone

  • Agency: Nassau County Consumer Affairs
  • Phone Number: (516) 571-2600
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: Suffolk County Consumer Affairs
  • Phone Number: (631) 853-4600
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: Westchester County Department of Consumer Protection
  • Phone Number: (914) 995-2155
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: New Jersey Division of Consumer Affairs
  • Phone Number: (973) 504-6200
  • Business Hours: Monday - Friday: 9 AM - 5 PM

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