You can file a complaint about a business in New York City that gives you an incomplete, incorrect, or illegal receipt. 

Businesses must give you a receipt for purchases over $20. For purchases between $5 and $20, businesses must give you a receipt if you request it. 

Receipts must show: 

  • Business name and address plus "Department of Consumer and Worker Protection" (DCWP) license number if the business is licensed by DCWP
  • Amount of money paid for each item
  • Total amount paid, including a separate line for any tax
  • Date of the purchase
  • Make and model of any electronic purchase that costs more than $100

Receipts can't show a credit card's expiration date or more than its last five digits.

You need a receipt to file a complaint with DCWP.

Report an incomplete, incorrect, or illegal receipt given to you by a:

What Happens Next

If you don't include your address or email with your Service Request, you won't receive follow up. The Department of Consumer and Worker Protection (DCWP) will consider your complaint a tip.

If you include your address, DCWP will mail you a complaint form. You must complete and return it to DCWP. If you provide your email address, you'll get the form by email instead. Check your spam folder if you don't see it in your inbox.

The Department of Consumer and Worker Protection (DCWP) does not accept reports of rude employees. Report this type of complaint to the business.

For reports of discrimination, go to the Discrimination page.

The New York City Department of Consumer and Worker Protection (DCWP) can help you with complaints about businesses in New York City. For complaints about businesses elsewhere, contact the local consumer affairs office or the State Attorney General.

Online

Learn how to file a complaint about a business outside of NYC.

By Phone

  • Agency: Westchester County Department of Consumer Protection
  • Phone Number: (914) 995-2155
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: New Jersey Division of Consumer Affairs
  • Phone Number: (973) 504-6200
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: Nassau County Consumer Affairs
  • Phone Number: (516) 571-2600
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: Suffolk County Consumer Affairs
  • Phone Number: (631) 853-4600
  • Business Hours: Monday - Friday: 9 AM - 5 PM

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