The New York City Department of Environmental Protection (DEP) charges property owners fees for sidewalk installation and repairs, water liens, frontage, and meters and sewers.
If you have questions about or want to dispute the initial charges, you must contact DEP.
By Phone
- Agency: Department of Environmental Protection
- Division: Bureau of Customer Services Water Meter Services and Billing
- Phone Number: (718) 595-7000
- Business Hours: Monday: 8 AM - 7 PM; Tuesday - Friday: 8 AM - 6 PM; Saturday: 9 AM - 12 PM
DEP Borough Offices
Department of Environmental Protection (DEP) Borough Offices are open Monday - Friday, from 9 AM to 5 PM.
Customers can receive service at any Borough Office regardless of their Borough of residence.
Walk-in services are provided in:
- Bronx
- Brooklyn
- Manhattan
- Staten Island
Appointments are required to visit the Queens Borough Office.
Bronx
1932 Arthur Avenue, 6th Floor
(Between East 176th Street and East Tremont Avenue)
- Agency: Department of Environmental Protection
- Division: Bronx Borough Customer Services
- Phone Number: (718) 466-8481
- Business Hours: Monday - Friday: 9 AM - 5 PM
Brooklyn
250 Livingston Street, 8th Floor
(Between Elm Place and Bond Street)
Office Closure and Relocation
This location will close to customers on Wednesday, July 9. The office will re-open at the new location of 345 Adams Street 9th Floor on Monday, July 21.
All other offices will remain open during this time. Customers needing assistance with Permits can use the Queens Permits Email Box as needed. Queenspermits@dep.nyc.gov
- Agency: Department of Environmental Protection
- Division: Brooklyn Borough Customer Services
- Phone Number: (718) 923-2629
- Business Hours: Monday - Friday: 9 AM - 5 PM
Manhattan
55 West 125 Street, 9th Floor
(Between Lenox Avenue (aka Malcolm X. Boulevard) and 5th Avenue)
- Agency: Department of Environmental Protection
- Division: Manhattan Borough Customer Services
- Phone Number: (212) 643-2201
- Business Hours: Monday - Friday: 9 AM - 5 PM
Queens
59-17 Junction Boulevard, 9th Floor
Due to capacity limitations, customers can only be seen by appointment. You must call to make a required appointment.
Staten Island
60 Bay Street, 6th Floor
(Between Slosson Terrace and Bend)
- Agency: Department of Environmental Protection
- Division: Staten Island Borough Customer Services
- Phone Number: (718) 876-6802
- Business Hours: Monday - Friday: 9 AM - 5 PM