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Home Care Complaint

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You can report a problem with home care services. Types of home care services include:

  • NYC Health and Hospitals home care
  • Human Resources Administration (HRA) CASA Program
  • Managed Long Term Care (MLTC) Medicaid funded home care
  • Expanded In-Home Services for the Elderly (EISEP)
  • Privately paid home care
  • Medicare-funded home care 
  • Other Home care services

Residents of Manhattan, Queens, Brooklyn, and the Bronx can receive professional medical assistance at home from a certified home health agency.

You can make a complaint about these in-home services to NYC Health and Hospitals.

Call 311 or 212-NEW-YORK (212-639-9675) to report the problem.

You can make complaints about home care services provided by the Human Resources Administration (HRA) CASA program.

 This includes:

  • Case handling
  • Staff behavior
  • Type of care
  • Quality of care
  • Caregiver
  • Vendor Agency

Call 311 or 212-NEW-YORK (212-639-9675) to report the problem.

You can make a complaint about Managed Long Term Care (MLTC) Medicaid funded home care services. Call the NYS Department of Health to do so.

Complaints about services can include: 

  • Type of care
  • Quality of care
  • Caregiver
  • Vendor Agency

  • Agency: New York State Department of Health
  • Division: MLTC Complaint Hotline
  • Phone Number: (866) 712-7197
  • Business Hours: Monday - Friday: 8:30 AM - 4:30 PM
  • Leave a message and you'll get a call back from a representative.

This program provides in-home care for adults age 60 and older. This in-home care is meant to be in addition to the care provided by an older adult's family.

The home care attendant usually does not visit more than 4 hours a day, 5 days a week. Generally, there are no services during the weekend.

You can make a complaint about the home care service currently being provided through this program.

NYC Aging does not accept complaints about home care agencies that are funded by any other Managed Medicaid Long Term Care provider.

Call 311 or 212-NEW-YORK (212-639-9675) for help.

You can make a complaint about home attendant services that you hired. The New York State Department of Health accepts these complaints.

  • Agency: New York State Department of Health
  • Division: Home Health Hotline
  • Phone Number: (800) 628-5972
  • Business Hours: Monday - Friday: 10 AM - 4 PM

You can make a complaint about all home attendant services licensed by the New York State Department of Health. This includes services paid for by Medicare.

  • Agency: New York State Department of Health
  • Division: Home Health Hotline
  • Phone Number: (800) 628-5972
  • Business Hours: Monday - Friday: 10 AM - 4 PM

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