Call 911

Call 911 to report a traffic condition that is dangerous or likely to cause an accident including:

  • Vehicles swerving to avoid an object on a busy road
  • A traffic signal that is green in all directions

You can get updates on traffic and travel conditions for the New York metro area. You can also report a non-emergency traffic condition.

You can get real-time updates on public transportation, traffic, and road conditions within the New York metro area.

You can also make a complaint or comment about the 511 Call Center.


Visit the 511 website.

By Phone

  • Agency: New York State Department of Transportation
  • Division: 511NY
  • Phone Number: 511
  • Business Hours: 24 hours, 7 days a week
  • Staff is available through the automated phone system during business hours. Call volume is often high. If you don't get through, call back later.

You can report non-emergency traffic conditions, such as:

  • Drag racing 
  • Chronic running red light signals 
  • Trucks chronically using residential streets
  • Congestion or gridlock

The City does not accept complaints about traffic delays due to highway maintenance. Two highway lanes may be closed based on location and speed of traffic to allow for repairs.

What Happens Next

Officers from your local police precinct will respond when they are not handling emergency situations.

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