Access-A-Ride

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Fair Fares NYC for information about discounted travel for Access-A-Ride customers
Taxi Complaint to report a problem with a TLC Taxi arranged by Access-A-Ride
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Car Service Complaint

Access-A-Ride (AAR) provides transportation for people with disabilities whose disability prevents their use of accessible mass transit, public bus, or subway service for some or all trips. Access-A-Ride is operated by private carriers under contract to the City.

The current fare for Paratransit/Access-A-Ride is $2.90.

You can:

Get eligibility, fare, trip scheduling, and all other service information for Access-A-Ride
Request assistance with lost or found property
Make a comment or complaint about Access-A-Ride

If you would like help with filling out an application you can call Access-A-Ride to speak with an agent. Information about the application process is also available online.

Please note that lost or found property claims must be filed by phone.

Online

Get more information about Access-A-Ride.

Learn how to apply or recertify for Access-A-Ride.

Learn how to schedule and manage your trips.

Make a comment or complaint about Access-A-Ride.

Create an account and manage your trips online.

By Phone

Agency: Metropolitan Transportation Authority
Division: Access-A-Ride
Phone Number: (718) 393-4999
Business Hours: Daily: 7 AM - 5 PM
Staff is available through the automated phone system during business hours. Automated assistance is also available in Spanish. If you get a busy signal, call (877) 337-2017.

Over the next few years, eligible Access-A-Ride customers will get a new AAR OMNY ID card. This card will replace your current AAR ID and MetroCard.

The AAR OMNY ID card will:

Work as your official AAR customer ID
Let you pay your AAR fare without cash
Give you up to four free rides a day on subways, buses, the Staten Island Railway, and the Roosevelt Island Tram (if eligible)

You can still pay with exact cash if you prefer, but drivers do not give change. Be prepared to show the driver your AAR OMNY ID card, if requested.

There is no application process. If you're eligible, you will receive your new card automatically over the next few years.

Learn more about AAR OMNY ID cards.

Further Assistance

You can get more information and assistance with OMNY by phone.

Agency: Metropolitan Transportation Authority
Division: OMNY Customer Service
Phone Number: (877) 789-6669
Business Hours: Monday - Friday: 8 AM - 8 PM; Saturday - Sunday: 8 AM - 5 PM

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OMNY for Access-A-Ride

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