Street Light Complaint

Call 911

Call 911 to report a downed power line.

Need something else?

Street Light Installation or Relocation Request to request a new street light or to have an existing street light relocated
Traffic Signal Complaint or Request
Pedestrian Signal Complaint or Request
Electrical Complaint to report dangling or hanging power lines
Light from Parking Lot Complaint
Service Request Status

You can report a problem with a street light to the Department of Transportation (DOT).

Street lights turn on at dusk. You can report street light conditions on all City roadways and pathways, including:

Highways
Streets
Paths in parks
Playgrounds
Parking lots in public parks
Golf courses

Street light conditions include:

On during the day
Burned out
Flickering/cycling on and off
Leaning pole
Exposed electrical wires in the base of the street light

DOT responds to most street light conditions within 10 days.

Street light outages due to nearby construction, ConEd power issues, an obstruction in the base, or where a new street light or traffic foundation is needed may take longer to resolve.

File a Complaint

To file a complaint, you must provide:

A location of the street light condition
Contact information (name, phone number, and email address)

Use the Street Lighting Repair Form to report a streetlight condition.

Check Status of a Complaint

Check the status of a streetlight Service Request.

Orange Light Over Luminaire

Orange lights over luminaires designate the location or intersection with fire or police alarm call boxes.

Follow Up on Street Light Outages

To get information about a street light that has been out for more than 90 days, contact the appropriate Borough Commissioner Office.

Streetlights

Streetlights have metal poles and are usually powered by energy supplied through wiring located in the base at the bottom of the pole. They are rarely powered by wires strung between poles.

Streetlights are maintained by the Department of Transportation (DOT). DOT does not take reports of items hanging from streetlights because they do not prevent the light from working.

Utility Poles

Utility poles are usually made of wood and have wires between them.

Utility poles are owned and maintained by the utility companies that provide electrical, telephone, or cable services:

Con Edison
Spectrum
Verizon

To report problems or potential safety hazards with electrical poles or wires, contact the utility companies. NYC311 does not know which company owns specific poles or wires.

Agency: Spectrum
Phone Number: (866) 960-1754
Business Hours: 24 hours, 7 days a week

Agency: Con Edison
Phone Number: (800) 752-6633
Business Hours: 24 hours, 7 days a week
Staff is available through the automated phone system at all times. Automated assistance is also available in Spanish. Most languages are available through staff.

Agency: Verizon
Division: Complaints
Phone Number: (800) 837-4966
Business Hours: 24 hours, 7 days a week
Automated assistance is available at all times. Staff is available through the automated phone system for residential customers and the general public Mon - Fri: 8 AM - 8:30 PM and business customers Mon - Fri: 8:30 AM - 5 PM.

Street Light Complaint

Report Street Light Conditions

Report an Item on a Pole or Wire

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