Starting in December 2024, DEP will be working to upgrade Automated Meter Reading (AMR) devices across all five boroughs.

This upgrade is:

• Free
• Mandatory
• To replace devices that have reached the end of their useful life

No appointment is necessary since most AMR devices are located outside the property.

Property owners will receive an email or a letter from DEP, notifying them when they expect technicians to be in the area. (If DEP does need access to your property to reach the AMR device, they will reach out to you separately.)

Learn more about the Automated Meter Reader (AMR) Upgrade Program.

The Department of Environmental Protection (DEP) installs devices for automated meter reading (AMR) of water meters throughout New York City. The devices automatically transmit water meter readings directly to DEP for more accurate billing, and will assist in ending the need for estimated bills.
 
If you're not home when the contractor or inspector visits, you will find a notice with instructions for scheduling a future installation. If your home hasn't been visited, you can schedule an appointment for an installation.

DEP contractors going door-to-door to provide free installation of AMR devices are in uniform and must carry and show photo I.D. cards and badges.

Learn more about AMR devices and installation:

Online

Learn more about Automated Meter Reading (AMR).

By Phone

If you have an Automated Meter Reading (AMR) device installed on your water meter, you can track your water usage online after completing a simple registration process. Once you register for a MY DEP Account, you can view your daily, weekly, or monthly water usage.

Online

Learn more about Automated Meter Reading (AMR).

Register or login to My DEP Account.

By Phone

You can report damage to the gray, rectangular Automated Meter Reading (AMR) transmitter box attached to your property, including to the wire between the transmitter and the Water Meter. An appointment may be scheduled for the repair.

For most small properties in New York City, the Department of Environmental Protection (DEP) is responsible for the initial installation, replacement, and repair of water meters.

There are some occasions where the property owner may be responsible – and all newly constructed or renovated properties must install water meters at their own expense.

Property owners: 

• Are responsible for protecting the water meter, ensuring that it is not damaged by freezing weather or negligence.
• May also be responsible for replacement of the meter if it is illegally removed.
• Must follow DEP water regulations. If the owner does not follow regulations, DEP may give the owner a ticket.

The water meter is replaced if:

• The meter cannot be read from the outdoors, resulting in estimated bills and inconvenience to the customer
• The meter is more than 10 years old
• The meter has stopped working
• The meter needs updated electronics