You can learn about water meter installation, replacement, or operation in residential or commercial buildings in New York City from the Department of Environmental Protection (DEP).
Online
Get general water meter information.
By Phone
- Agency: Department of Environmental Protection
- Division: Bureau of Customer Services Water Meter Services and Billing
- Phone Number: (718) 595-7000
- Business Hours: Monday: 8 AM - 7 PM; Tuesday - Friday: 8 AM - 6 PM; Saturday: 9 AM - 12 PM
Automated Meter Reading (AMR) Upgrade 2024-2027
Starting in December 2024, DEP will be working to upgrade Automated Meter Reading (AMR) devices across all five boroughs.
This upgrade is:
- Free
- Mandatory
- To replace devices that have reached the end of their useful life
No appointment is necessary since most AMR devices are located outside the property.
Property owners will receive an email or a letter from DEP, notifying them when they expect technicians to be in the area. (If DEP does need access to your property to reach the AMR device, they will reach out to you separately.)
