City Service Access for American Sign Language (ASL) Users

The City provides a direct video calling system for ASL (American Sign Language) users, called ASL Direct. Those within the Deaf and Hard of Hearing Community can now contact the Mayor’s Office for People with Disabilities and get the information and resources they need in ASL.

ASL Direct is available Monday to Friday, from 10 AM to 4 PM (except holidays).

Learn more about ASL Direct.

For more information and assistance, you can email ASL@mopd.nyc.gov or call (646) 396-5830 via Video Relay Services (VRS).

Disability Access Survey

Tell us how accessible NYC311 is for you!

Thank you for visiting our site. NYC311 is offering a survey to understand how people with disabilities experience our services. Our goal is to ensure NYC311 is accessible for all.

It usually takes just a few minutes. Click here to take the Disability Access Survey.

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