Refund Policy Rules

Businesses in the City that sell consumer goods and services must post a sign with their refund policy near the register where customers can easily read it.

The sign must explain all conditions or limitations on getting a refund or exchange.

For example, it must state if the store:

Charges restocking fees
Requires a receipt
Has time limits on returns
Gives refunds in cash, credit, or store credit only

If no refund policy is posted:

You can return unused items within 30 days
The business must give you the choice of cash or credit

You can get a flyer with more information about refund policy rules.

Online

Get the refund policy flyer.

By Mail

Call 311 or 212-NEW-YORK (212-639-9675) to request a copy.

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