If you need IDNYC information that is not available through 311, or if you have a complaint about IDNYC, 311 will forward your question or comment. 

IDNYC Customer Service staff will respond within 14 business days if you:

  • Want to check the status of your application, if it is more than 14 business days after you applied at an Enrollment Center.
  • Need to update your card.
    • The following changes can be made through the IDNYC online portal:
      • Address (must upload valid proof of address)
      • Eye color
      • Gender
      • Height
      • Veteran status (must upload valid proof of service)
      • Organ donor status
    • The following changes require an appointment with proper documentation:
      • Name
      • Date of birth
  • Received notification that your application was denied.
  • Made a complaint about the IDNYC program, employees, or benefits.
  • Have a question about an online payment for a replacement card or want to know if you are eligible for a refund for the online payment.

You may also submit a compliment.

If you are interested in hosting an IDNYC pop-up enrollment center, 311 can forward your request to IDNYC.

IDNYC cannot accept requests for their mobile enrollment center bus to visit a specific location.


By Phone

Call 311 or 212-NEW-YORK (212-639-9675) for help.

You can start to check your application status online the day after you apply.

You should receive your IDNYC card in the mail approximately 14 business days after you visit an Enrollment Center. If you have not received your card after 14 business days, 311 can forward your information to IDNYC and a staff member will contact you. You should provide your application number from the receipt given to you at the Enrollment Center. 

Enrollment Centers do not have information about your application status.

Check application status.

If you applied for a card that will not include an address, you should return to the Enrollment Center at which you applied for the card to pick it up after 14 business days.

Applicants between the ages of 10 to 13 who chose not to have their address printed on their card will have the card mailed to their home address.

If you applied for that card at a temporary Enrollment Center, the Enrollment Specialist would have instructed you about where to pick up your card.

If you have questions, 311 can forward your information to IDNYC and a staff member will contact you. You should provide your Application Confirmation number from the receipt given to you at the Enrollment Center.


By Phone

Call 311 or 212-NEW-YORK (212-639-9675) for help.

The IDNYC card is an official, government-issued identification document that is accepted by local law enforcement and New York City agencies. To maintain the integrity standards of the program, all applicants must present photo ID.

IDNYC accepts many kinds of reliable photo IDs, including foreign identity cards and passports. They also allow applicants ages 21 and under, as well as applicants of all ages who have physical, intellectual or developmental disabilities, to apply without a photo ID if they are accompanied by a caretaker.

You can find a full list of photo ID documents accepted on IDNYC's website, and IDNYC staff can help you review what documents are accepted for photo ID at an enrollment center.

Learn more about IDNYC.

U.S. Veterans can have “Veteran” printed on the front of the IDNYC card. To apply, you will need an original or certified copy of one of the following:

  • DD 214 - A Certificate of Release or Discharge from Active Duty indicating an Honorable Discharge
  • DD 2 (Retired) - US Uniformed Services Identification Card (Retired)
  • Veterans Health Identification Card (VIC/VHIC)
  • NGB-22 - National Guard discharge document
  • NYS DMV Driver License or Non-Driver ID with veteran marker on it
  • Letter from the Mayor's Office of Veterans' Affairs confirming military service

If you are a U.S. veteran and want to add the Veteran Designation to the card, but do not possess a proof of veteran status document, the Department of Veterans' Services can help you get proof of service.


Visit the Department of Veterans' Services page.

By Phone

Call 311 or 212-NEW-YORK (212-639-9675) for help.

Organ Donor Designation

To remove the “Organ Donor” designation printed on your card, you can fill out an online replacement application for a change of information or make an appointment through IDNYC website or 311. 

You can fill out the application online or at the enrollment center. You must bring your current IDNYC card to the appointment. If you do not have your card, you will need to apply for a replacement of a lost or stolen card.

Removing the “Organ Donor” designation from your IDNYC card does not remove you from the New York State Donate Life Registry.

Remove Name from NYS Donate Life Registry List

  • Agency: New York State Organ and Tissue Donor Registry
  • Phone Number: (866) 693-6667
  • Business Hours: Monday - Friday: 9 AM - 5 PM

IDNYC cards are now available with a raised “IDNYC” logo on the front. This will help IDNYC cardholders who are blind or have low vision to locate their card.

Cards without “IDNYC” embossed in Braille may be replaced with a new card at no cost.

Make an appointment and visit any Enrollment Center to process a replacement.

Find an IDNYC enrollment center.

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