All New Yorkers can access city services, regardless of immigration status.
Asylum seekers arriving in New York City can get information and assistance.
Learn more about resources and services for asylum seekers.
Please note that the Asylum Seeker Resource Navigation Center (formerly located at the Roosevelt Hotel) and the Reticketing Center closed on June 24, 2025.
Anyone seeking shelter (regardless of immigration status) can apply at a Department of Homeless Services intake center. Visit the Homeless Shelters page for more information.
Mayor's Office of Immigrant Affairs (MOIA) Immigration Legal Support Hotline
You can call the City-funded, free, and safe MOIA Immigration Legal Support Hotline if you need immigration legal help.
- Agency: Mayor's Office of Immigrant Affairs
- Division: MOIA Immigration Legal Support Hotline
- Phone Number: (800) 354-0365
- Business Hours: Monday - Friday: 9 AM - 6 PM
- You'll hear an automated message that will ask for your language. During business hours, you'll then be connected to an agent.
