Our website supports screen readers. If you experience any issues, you can leave us feedback - it helps us improve!

If you prefer assistance, an NYC311 representative can help by phone or text. You can dial 212-NEW-YORK (212-639-9675) or text us at 311-692.

You can text us directly to reach a live NYC311 representative at 311-692. The NYC311 Text Team is trained to provide information and handle most NYC311 reports based on complexity. If you’re being asked to call 311 but are unable to, let the representative know. We’ll do our best to assist you by text.

If you use 711, video relay services, or another relay provider, your relay operator can connect you with 311 by dialing 212-NEW-YORK (212-639-9675).

You can text us directly to reach a live NYC311 representative at 311-692. The NYC311 Text Team is trained to provide information and handle most NYC311 reports based on complexity. If you’re being asked to call 311 but are unable to, let the representative know. We’ll do our best to assist you by text.

If you use 711, video relay services, or another relay provider, your relay operator can connect you with 311 by dialing 212-NEW-YORK (212-639-9675).

For those who prefer to use NYC311 online or the NYC311 App, our content is intentionally written to be easy to understand. If there’s an area you think we could improve, let us know by providing feedback.

If self-service is challenging, a live NYC311 representative is here to assist with guided support 24 hours a day, 365 days a year. 

Just text 311-692 and a representative will reply shortly. Our representatives are trained to communicate clearly, repeat information, and guide you at your pace. 

Or call 311 or 212-NEW-YORK (212-639-9675) to connect with us.

NYC311 doesn’t have an in-person location, but we can be reached by:

• Calling us at 311 or 212-NEW-YORK (212-639-9675) if you’re calling from outside of the five boroughs
• Texting us at 311-692
• Sending us a direct message @nyc311 via X or Instagram
• Contacting us on Facebook at NYC311

We are here for you 24 hours a day, 7 days a week, 365 days a year!

If you have limited hand mobility, a voice assistant like Siri may help you place a call. When using a voice assistant to contact us, please be sure to say or enter our full number: 212-NEW-YORK (212-639-9675) .

We understand access looks different for everyone.

You can request help if you are a person with a disability trying to access a City service provided by NYC311 and need additional assistance.You can request help if you are a person with a disability trying to access a City service provided by NYC311 and need additional assistance.

Ask for a disability-related accommodation by:

• Calling us at 311 or 212-NEW-YORK (212-639-9675)
• Texting us at 311-692
• Emailing us at DisabilityAccess@311.nyc.gov